CVWD is changing to monthly billing this summer, and we are excited to offer this higher level of service to customers.
Customers can budget for their customer billing statements more easily, on a monthly basis.
Monthly billing will help to identify potential leaks or excessive use sooner, reducing water waste and higher bills.
Customers will receive important information from CVWD every 30 days, instead of 60 days.
What Customers Need to Know:
As part of the monthly billing transition, CVWD is reorganizing the schedule in which we bill. During this time, customers may receive a billing statement that is out of their normal billing cycle.
During this transition, customer billing statements can range from 20 days of service to 70 days of service. All tiers and service charges will be pro-rated according to the number of days in your billing cycle.
During this transition, the content of the customer billing statement may be slightly modified.
Beginning this summer, customers will start receiving 12 customer billing statements a year instead of six.
The current base charges of the customer billing statement will be half of what they are for the current bi-monthly billing statement. (see below)