Discontinuation of Residential Water Service for Nonpayment
In February, 2019, SB 998 went into effect. Known as the Water Shutoff Protection Act, this law extends the timeline for which water utilities can discontinue water service for nonpayment to no less than 60 days. In compliance with SB 998, CVWD adopted Policy 1.10: Discontinuation of Residential Water Service for Nonpayment. In 2020, CVWD processed 664 customer accounts for discontinuation of water service for nonpayment.